CountHound — Privacy Notice

Effective date: July 1, 2026

Last updated: September 28, 2026

Who we are: CountHound is operated by Crisp Point Studio LLC ("we", "us").

Contact: support@crisppointstudio.com

CountHound does one thing: it watches refunds and cancellations on your Shopify store and corrects your inventory counts when Shopify didn't restock items correctly. This notice explains what data that requires, and what we do and don't do with it.

What we receive

When you install CountHound, Shopify sends us a notification each time an order on your store is placed, refunded, or cancelled. Those notifications include order details. From them, we use and keep only what inventory correction needs:

• Order ID and order number
• The products involved: variant, SKU, and quantity
• Whether Shopify restocked the items, and at which inventory location
• Inventory quantities before and after any correction we make

Each night we also read your inventory levels so we can spot counts that changed with no order behind them. New orders are recorded as sales so that ordinary selling isn't mistaken for an unexplained change.

We also store your store's domain name (e.g. your-store.myshopify.com) and the API access credential Shopify issues us to read and adjust your inventory.

We store your store's contact email address (from your Shopify store settings) so we can send you service emails: an optional notice each time we correct an order, and a weekly summary of what we checked and changed. You can turn the per-correction notices off from a link in any of them — the weekly summary continues either way. These are service messages about your account, not marketing.

What we deliberately do not keep

Shopify's order notifications can include your customers' personal information. We strip it out before anything is saved. Specifically, we remove and never store: customer names, email addresses, phone numbers, billing and shipping addresses, payment details, device/browsing details (IP address, browser information), and free-text order notes and checkout attributes (such as gift messages or delivery instructions), which can contain personal details. Our correction log and dashboard contain no customer personal information at all.

Why we process this data

One purpose only: detecting and correcting inventory discrepancies caused by refunds and cancellations, and showing you a log of what we checked and what we changed. We do not use this data for marketing, profiling, or analytics beyond operating the service, and we never sell it or share it with third parties for their own use.

Where it lives and how long

Data is stored in a Supabase (PostgreSQL) database and the application runs on Railway. Data is encrypted in transit (HTTPS everywhere, including the notifications Shopify sends us, which are cryptographically verified) and encrypted at rest by our hosting providers.

• Raw event records: the contents of each notification are cleared after 60 days. A minimal record that the notification arrived is kept for the audit trail.
• Sales records used for the nightly check are deleted after 90 days.
• The correction log (timestamps, order IDs, SKUs, quantities — no personal information) is kept for as long as CountHound is installed so you and we can review the service's history.
• Uninstalling the app stops CountHound immediately. About 48 hours later, Shopify tells us to erase your store's data, and we automatically delete everything we hold for your store: event records, sales records, the correction log, drift flags, your contact email, and the API access credential. You don't need to ask.

Service providers

We use Railway (application hosting), Supabase (database), and Resend (email delivery for the service emails described above) as infrastructure providers. They store data on our behalf and under our instructions; they have no independent right to use it.

Your rights and requests

During the beta you can contact us directly with any question, correction, or deletion request about your store's data, and we'll handle it promptly. If a customer of yours exercises a data-deletion right, note that we hold no customer personal information to delete — but contact us and we'll confirm in writing for your records.

Changes

If what we collect or how we use it changes, we'll notify you directly (you are a beta participant; you'll hear it from us, not from a changelog).